Registration | Accommodations | Schedule | Education | Exhibitor Information | Sponsorship
Opening Keynote Speaker Thursday, September 15, 2022 — 9:45 AM - 10:30 AM Think Like a Brand, Not a Bank With the ongoing digitization of banking, data shows that banks succeed when they distinguish themselves by shepherding real connections with customers and creating meaningful experiences throughout their financial lives. Harnessing this power within financial services demands a new way of thinking across all areas of the bank. It's not quick. It's not easy. But it's a shift that any financial institution can adopt and it's worth the investment to distinguish your bank in this competitive market. To be relevant today and ensure growth tomorrow, financial institutions can take a cue from consumer brands to develop a strategy and identity that resonates with both team members and customers at every level of the bank. View Keynote Presentation
Thursday, September 15, 2022 — 11:00 AM - 12:15 PM How ESG Can Create Value in Every Aspect of the Bank Environmental, Social and Governance (ESG) in finance has become both a driving and polarizing topic amidst shifting regulatory winds. Getting to the heart of this emerging trend presents an unparalleled opportunity for banking—especially in light of the impending $68 trillion wealth transfer to younger generations of Americans. This session will help cultivate a deeper understanding of ESG to create value in every aspect of the bank, while also taking the politics out of this important and increasingly popular area of banking. Mary Green will bring you up to date with the current regulatory landscape, increase your ESG fluency and highlight the benefits of authentic ESG integration and engagement to help align your customers with their goals, and ultimately strengthen your client relationships. View Keynote Presentation
Thursday, September 15, 2022 — 3:00 PM - 4:30 PM A View from the C-Suite A favorite and new tradition at NYBA’s conferences, this dynamic discussion among several banking leaders explores the broad theme of creating the holistic financial experience, as well as perspectives on a wide range of topics such as leadership, career advancement, the industry’s evolution, and more. Don’t miss this invaluable opportunity to learn from these exceptional leaders in the New York banking industry.
Closing General Session Thursday, September 16, 2022 — 12:00 PM - 1:00 PM How to Innovate for Customer Experience, Empower Employees, and Inspire Cultural Development Across the Finance Spectrum This fireside chat focuses on the customer experience as the culmination of our two days of exploring how the people in your organization embrace your brand, what it means to serve a customer throughout the financial continuum, why innovation means more than just technology, and how you can ensure your bank’s culture and values can set you on a path of growth – personally and professionally.