New York Bankers Association

Managing Employee Relations

Self-paced online course: ABA eLearning 

Price: $95 members; $130 non-members
Print Registration Form | Enroll Online Now: Members | Non-members
This course is also available at discounted prices under an annual license.  Call or email for details.

Participant’s Handbook and Trainer’s Guide
– Tools for in-house training

Handbook: Catalog #3003604 – $35.00 member; $55.00 non-member
Trainer’s Guide: Catalog #3003605 – $95 member; $135 non-member
Publication Order Form
Please note:  Managing Employee Relations is printed on demand as ordered.  The Handbook and Trainer’s Guide may not be returned.

Course Description:  Managing Employee Relations is designed to prepare participants for the challenges of the contemporary workplace.  This course provides a four-step strategy for managing employee relations — compliance with legislation, managing diversity, handling work and personal issues and fostering open communications. Managers review the legislation that protects employees from discriminatory and unfair practices, and learn what their legal responsibilities and requirements are when situations arise. Managers learn how to identify diversity issues in a team, how to respond to personal issues that affect the work environment, how to promote open communications, and how to establish formal and informal problem resolution processes.

Audience:  Any manager or team leader with one or more reporting relationships

Learning Objectives:  After completing this course, students will be able to:

  • Describe the impact of a manager’s role in establishing and maintaining sound employee relations in an organization.
  • Identify four management strategies that support positive employee relations.
  • Describe the purpose and intent of employment legislation governing workplace supervision.
  • Identify diversity issues in a team and overcome related barriers to productive employee relations.
  • Use effective guidelines for handling work and personal issues in a team.
  • Implement management activities that facilitate open communications.

The New York Bankers Association is a Local ABA Training Provider.

Questions: NYBA Professional Development at (212) 297-1679 or elegg@nyba.com.