New York Bankers Association

Essentials of Workplace Conduct

Self-paced online course: ABA eLearning  

Price: $95 members; $130 non-members
Print Registration Form | Enroll Online Now: Members | Non-members
This course is also available at discounted prices under an annual license.  Call or email for details. 
 
Course Description:  Essentials of Workplace Conduct explores the four principles that guide appropriate actions to take in unfamiliar situations.  It explains how to handle complex introductions in a business setting with people who hold a variety of positions.  This course explains how your appearnace can have a great impact on how others perceive you.  The course also addresses etiquette factors in the work environment and in offsite work situations.

Audience:  Bank personnel in the branch and administrative office environments.

Learning Objectives:  After completing this course, students will be able to:

  • Define the four guiding principles of business etiquette
  • Introduce yourself or others appropriately to reflect professional hierarchy
  • Describe professional dress code and the effect of not following the code
  • Explain how workplace behavior can affect others
  • Explain how the rules of business etiquette apply to work situations out of the office

The New York Bankers Association is a Local ABA Training Provider.

Questions: NYBA Professional Development at (212) 297-1679 or elegg@nyba.com.