Today's Teller: Developing Basic Skills

ABA TEXTBOOK


For most of your bank’s customers, your tellers are the bank.  The vast majority of business done in a bank branch is done through tellers, and ABA’s Today’s Teller: Developing Basic Skills teaches the basics of being an accurate and high-performing teller.

Today’s Teller: Developing Basic Skills is a solid basis for a new teller training program and can be used to supplement bank-developed content.  Bank specific products, policies and procedures can be taught after covering the role of the teller in the business of banking and everyday tasks like how to handle checks, handle cash, process transactions and balance cash at the end of the day.

The accompanying Leader’s Guide makes this program easy to implement in your bank by provided suggested lesson plans and ways to structure the delivery of the content.  And, Today’s Teller also includes Job Aids that students can keep at the teller station for convenient reference.

Well trained tellers are a sure way to improve your bank’s business with new and existing customers and distinguish your bank from the competition.  Today’s Teller also explores ways to provide superb customer and cross-sell products in the course of daily tasks.

Today’s Teller: Developing Basic Skills is available as a self-paced online course through ABA eLearning. The 8 online modules are based on the content in the Today’s Teller textbook and offer an accelerated way to help prepare your new tellers to begin serving customers.  (The self-paced online course does not include the textbook; all readings are online.)

Or, deliver the content in-bank using the ABA textbook and instructor’s manual.  Recommended instructional hours: 36.

Publication Order Form

Softbound
Catalog #3007549
$59 members; $89 non-members

Instructor’s Manual – CD-ROM
Catalog #3005862
$54 members; $85 non-members
Please Note: The CD-ROM is created on-demand and is not returnable unless the CD was damaged when created.

The New York Bankers Association is a Local ABA Training Provider.

Questions:
NYBA Professional Development at (212) 297-1679 or education@nyba.com.