Safeguarding the Customer and the Bank

Guides you through safeguarding customers’ financial and personal information and helping prevent fraud and financial harm. Explore bank information security programs and practices. Discover customer communication requirements around protective practices. Learn what banks must demonstrate to regulators regarding information security and privacy.

Duration: Approximately 12 minutes.

Audience: For Onboarding. Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources.

Learning Objectives:

  • Describe the methods by which banks secure customer information
  • Explain how banks identify customers
  • Outline the types of fraud perpetrated against bank customers and how fraud can be prevented
  • Describe the laws and regulations that pertain to safeguarding customer information and protecting bank assets

Related Training: Banking Basics Suite

The New York Bankers Association is a Local ABA Training Provider.

NYBA Professional Development at (212) 297-1679 or
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Member $55 
Non-Member $75

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To license this course for multiple learners, contact NYBA Professional Development.