Overcoming Objections Suite


Duration:  Approximately 20 minutes.

Courses:  (only available as a suite)

  • Handling Client Questions
    Guides you through appropriately responding to client questions using product knowledge. Explore how questions can be seen as a positive response to a recommendation.
  • Responding to Client Objections
    Guides you through the most common client objections to product and service recommendations. Explore how to anticipate potential objections and expertly respond. Discover the benefit of keeping informed about your competition.
  • Closing and Following Up
    Guides you through taking a consultative approach to closing and following up on a sale. Explore the “assumptive close” technique. Uncover ways to build client relationships with appropriate follow-ups.
  • Overcoming Objections – Apply What You’ve Learned
    Practice navigating client questions and objections to result in a successful sale.

Audience: Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers.

ABA Certificates:

The New York Bankers Association is a Local ABA Training Provider.

Questions: NYBA Professional Development at (212) 297-1679 or education@nyba.com.
Enroll Online
Member $55 
Non-Member $75 

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To license this course for multiple learners, contact NYBA Professional Development.