Online Communications Suite


This suite of two courses explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Concise, impactful lessons can be applied on the job immediately.

Duration:  Approximately 10 minutes.

Courses: (Only available as a suite)

  • Effective Social Media Communication
    Guides you through the types of individual and public social media posts that are appropriate and inappropriate.
  • Social Media Etiquette
    Guides you through the rules of social media etiquette. Learn what your postings should and should not say. Compose business-appropriate social media communication.

Audience: For Professional Skills. Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers.

This suite applies to the following ABA Certificates:

  • Bank Teller Certificate
  • Customer Service Representative Certificate
  • Personal Banker Certificate
  • Supervisor/Team Leader Certificate
  • Universal Banker Certificate

The New York Bankers Association is a Local ABA Training Provider.

NYBA Professional Development at (212) 297-1679 or
Enroll Online
Member $55
Non-Member $75

Full Course List

Print Registration Form
To license this course for multiple learners, contact NYBA Professional Development.