Online Communications Suite
ABA SELF-PACED ONLINE TRAINING
This suite of two courses explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Concise, impactful lessons can be applied on the job immediately.
Duration: Approximately 10 minutes.
Courses: (Only available as a suite)
- Effective Social Media Communication
Guides you through the types of individual and public social media posts that are appropriate and inappropriate.
- Social Media Etiquette
Guides you through the rules of social media etiquette. Learn what your postings should and should not say. Compose business-appropriate social media communication.
Audience: For Professional Skills. Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers.
This suite applies to the following
ABA Certificates:
- Bank Teller Certificate
- Customer Service Representative Certificate
- Personal Banker Certificate
- Supervisor/Team Leader Certificate
- Universal Banker Certificate
The New York Bankers Association is a Local ABA Training Provider.
Questions: NYBA Professional Development at
(212) 297-1679 or
[email protected].