Essentials of Workplace Conduct


Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.

Audience: Bank personnel in the branch and administrative office environments.

Learning Objectives:

  • Define the four guiding principles of business etiquette
  • Introduce yourself or others appropriately to reflect professional hierarchy
  • Describe professional dress code and the effect of not following the code
  • Explain how workplace behavior can affect others
  • Explain how the rules of business etiquette apply to work situations out of the office

This course applies to the Bank Teller Certificate.

The New York Bankers Association is a Local ABA Training Provider.

NYBA Professional Development at (212) 297-1679 or
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Member $95
Non-Member $130

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To license this course for multiple learners, contact NYBA Professional Development.