Dealing Effectively with Co-Workers

ABA SELF-PACED ONLINE TRAINING

Focuses on the behaviors of and interactions between co-workers, and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups, and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.

Audience: Bank personnel at all levels.

Learning Objectives:

  • Identify elements that contribute to individual perspective
  • Describe how perspective drives actions and behaviors
  • Describe how behavior choices impact the work environment
  • Describe the characteristics and behaviors of the four base preference groups
  • Explain the differences found in the same base preference group
  • Describe how to look at things from a different perspective
  • Describe the benefits and challenges of working with behavioral opposites
  • Use the five steps to enhance the working relationship with a difficult co-worker
  • Describe the benefits of focusing on what someone else finds important

This course applies to the following ABA Certificates:

  • Bank Teller Certificate
  • Customer Service Representative Certificate
  • Universal Banker Certificate

The New York Bankers Association is a Local ABA Training Provider.

Questions:
NYBA Professional Development at (212) 297-1679 or education@nyba.com.
Enroll Online
Member $95
Non-Member $130


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To license this course for multiple learners, contact NYBA Professional Development.