Consumer Loan Process
ABA SELF-PACED ONLINE TRAINING
Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower’s ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.
Approximately 20 minutes.
Any bank personnel with little or no experience in consumer lending.
Related Training: Fundamentals of Consumer Lending Suite
- Examine the consumer lending process
- Describe the application step
- Describe the decisioning step
- Explain how to communicate the lending decision to your customer
This course applies to the following certificates:
The New York Bankers Association is a Local ABA Training Provider.
NYBA Professional Development at (212) 297-1679