ABA Small Business Banker Certificate
ABA SELF-PACED ONLINE TRAINING
Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Learn how to cultivate strong customer relationships. Master best practices for executing sales calls, handling objections, and delivering on-going service. Gain insight into ways to grow your book of business.
By completing the ABA Small Business Banker Certificate curriculum, you’ll strengthen your knowledge of relationship-centric sales approaches.
The estimated time to complete these 15 courses and exercises is approximately 18 hours. Students have access to the curriculum for 1 year from date of purchase.
The New York Bankers Association is a Local ABA Training Provider.
NYBA Professional Development at (212) 297-1679