ABA Customer Service Representative Certificate
ABA SELF-PACED ONLINE TRAINING
Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.
By completing the ABA Customer Service Representative Certificate curriculum, you’ll strengthen your ability to provide a quality customer service experience.
The estimated time to complete these courses is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase.
The New York Bankers Association is a Local ABA Training Provider.
NYBA Professional Development at (212) 297-1679