Mortgage Customer Counseling and Prequalification


This course describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. This course reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. This course explains critical areas f review for each step in the prequalification process.   

Audience: All bank mortgage loan originators (MLOs) who have completed the federal and state requirements for mortgage originators.

Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB’s Loan Originator Rule greatly expands the S.A.F.E. Act definition of “loan originator” and requires that certain loan origination activities be performed only by loan originators.

Learning Objectives:

  • Define mortgage counseling and describe the techniques used in a session with a customer
  • Recognize your customer’s key indicators to understand the customer needs profile
  • Match mortgage financing options to meet customer needs
  • Prequalify a customer for mortgage programs using an outline and calculations

Related Training: Residential Mortgage Lender Certificate

The New York Bankers Association is a Local ABA Training Provider.

NYBA Professional Development at (212) 297-1679 or
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Member $95
Non-Member $130

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