Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) for Compliance Professionals


Provides a definition of an unfair act or practice, and explores cases of unfair and deceptive credit under UDAAP and unfair debt collection under the Fair Debt Collection Practices Act. Explains the enforcement actions used by the CFPB and proactive steps to prevent UDAAP claims. 


  • Describe the background of UDAAP
  • Recognize unfair, deceptive, and abusive acts and practices
  • Identify the elements that make a practice unfair, deceptive or abusive
  • Identify proactive steps that you can take to avoid UDAAP violations
  • Explain how you can help your bank avoid UDAAP claims

Audience:  Compliance professionals including compliance managers, officers, and other compliance team members whose primary role is within the compliance function at their financial institution; bank examiners, bank regulators, auditors and lending compliance professionals.

ABA Certifications: 2.25 CRM

Your Instructor: Meg Sczyrba, CRCM, CRP
Industry Principal, InfoSys Technologies

Meg Sczyrba is a former attorney and longtime compliance industry professional.  Prior to her position at infoSys, she was director of Global Credit Compliance at PayPal.  Prior to PayPal, Ms. Sczyrba worked for WaMu, Union Bank of California and US Bank, and as a compliance consultant.  She is an ABA Compliance Schools faculty member.

Related Training: ABA Certificate in Deposit Compliance

The New York Bankers Association is a Local ABA Training Provider.

NYBA Professional Development at (212) 297-1679 or education@nyba.com.
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Member $275
Non-Member $375

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