Monday, March 30, 2020
3:00 – 8:00 pm: Registration
6:30 – 8:30 pm: Reception, Dinner and Networking in Exhibit Area
Tuesday, March 31, 2020
7:30 – 8:15 am: Breakfast in Exhibit Area
8:15 – 9:40 am: General Session Convenes
Welcome – Mike Smith, President & CEO, New York Bankers Association
Tami Gunsch, Senior Executive Vice President at Berkshire Bank, 2020 Chair, NYBA Retail Executive Division
Greg Braca, Chairman, New York Bankers Association and President/CEO TD Bank, NA
General Session 1
A Piece of the Puzzle: 8 Traits of a Quality Teammate with Kevin Kush
Refreshment Break and Networking in Exhibit Area
General Session 2
Building Customer-First Teams in a Digital-First Banking Industry with Dave Martin
11:20 – 12:30 pm: Concurrent Sessions 1 (timing & sessions subject to change)
Building Your Personal Brand: Keys to Networking Success
Deposit Growth
Leadership in Layman’s Terms
12:30 – 1:30 pm: Lunch in Exhibit Area
1:30 – 2:40 pm: Concurrent Sessions 2 (timing & sessions subject to change)
The Inside Story: Connecting the Brand to the Branch
Strategies to Keep Banking Human
Refreshment Beak and Networking in Exhibit Area
3:00 – 4:15 pm: Concurrent Sessions 3 (timing & sessions subject to change)
Fintech and Banks: Win, Lose, or Draw?
(more sessions to be announced)
Customer Experience with Mobile/Digital Banking/Retention
5:00 – 6:30 pm: Community Service Project
Sponsored by Berkshire Bank and Happy Hope Factory
6:30 – 8:30 pm: Continue the Conversations with Good Food, Drink and Fun Times
Wednesday, APRIL 1, 2020
7:30 – 8:15 am: Breakfast in Exhibit Area
General Session 3
Leadership in the Era of Digital Transformation with Joe Sullivan
9:50 – 11:00 am: Concurrent Sessions 4 (timing & sessions subject to change)
How to Hire Bankers Who Will Sell
Robocall Scams with the NYPD
11:10 – 12:30 pm: General Session 4
Closing session:
Diversity & Inclusion: The Inclusive Leader Continuum with Elfi Martinez, Jennifer Brown Consulting
Election of Division Officers – 2020-2021