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TODAY'S TELLER: Developing
Basic Skills, (c) 2008
For most of your bank's
customers, your tellers are the bank. The vast majority of
business done in a bank branch is done through tellers. Providing
top-notch training to tellers is a sure way to improve your business.
ABA's Today's Teller: Developing Basic Skills is a
top-notch training tool.
An ABA training classic that was revised
in 2008, Today's Teller: Developing Basic Skills explains
clearly the basics of being a high-performing teller: the role of the
teller in the business of banking, how to handle checks and process
transactions, techniques for unerringly handling cash and balancing cash
at the end of the day, ways to provide superb customer service --
including ways to explain how federal regulations
affect your customers -- a summary of popular bank products that
will improve the teller's ability to cross-sell products, and how to
behave during a robbery, kidnapping, or bomb threat or when confronted
with a con artist. You'll also understand the teller's role in
enhancing the bank's profitability, and distinguishing it from the
competition.
Many useful exhibits illustrate types
of checks, counterfeit currency, endorsement standards, substitute
checks, Suspicious Activity Report and Currency Transaction Report
forms, and more.
The book also includes Job Aids that
you can copy and keep at your teller station for convenient reference.
Today's Teller Handbook (Table of Contents)
Today's Teller supports the AIB Online
course - Today's Teller and may be used to teach Today's Teller for AIB credit
in the classroom.
Softbound, 228 pages, 2008
Catalog #3004168
$54 members; $85 non-members
Publication Order Form
Instructor's Manual - CD-ROM
Catalog #3004169
$54 members; $85 non-members
For further information,
call NYBA Education at (212) 297-1679. |
