TODAY'S TELLER: Developing Basic Skills (c)  2010

For most of your bank's customers, your tellers are the bank.  The vast majority of business done in a bank branch is done through tellers, and ABA's Today's Teller: Developing Basic Skills teaches the basics of being an accurate and high-performing teller.

Revised in 2010, Today's Teller: Developing Basic Skills is a solid basis for a new teller training program and can be used to supplement bank-developed content.  Bank specific products, policies and procedures can be taught after covering the role of the teller in the business of banking and everyday tasks like how to handle checks, handle cash, process transactions and balance cash at the end of the day.

The accompanying Leader's Guide makes this program easy to implement in your bank by provided suggested lesson plans and ways to structure the delivery of the content.  And, Today's Teller also includes Job Aids that students can keep at the teller station for convenient reference.

Some of the recent updates include: permanent resident visas, and Matricula Consular cards in states where accepted, and signature cards, depending on bank policy as they relate to acceptable identification; changes to the expedited funds availability and Reg CC processes; the updated CTR forms and clarification surrounding CTR terminology, corporate accounts and use of SAR forms; the addition of OFAC; and the revised FDIC maximum insurance coverage of $250,000.

This course is available for delivery in-bank using the AIB textbook and instructor's manual.  Recommended instructional hours: 36; Recommended AIB credit: 2.0

Softbound, 2010
Catalog #3005861
$59 members; $89 non-members
Publication Order Form

Instructor's Manual - CD-ROM
Catalog #3005862
$54 members; $85 non-members
Please Note: The CD-ROM is created on-demand and is not returnable unless the CD was damaged when created.

Today's Teller: Developing Basic Skills is also available as a self-paced online course.  The 8 online modules are based on the content in the Today's Teller textbook and offer an accelerated way to help prepare your new tellers to begin serving customers.

For further information, call NYBA Education at (212) 297-1679 or email elegg@nyba.com.

The New York Bankers Association is a Local ABA Training Provider.