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TODAY'S TELLER: DEVELOPING BASIC SKILLS
Course Description: This course provides participants with the basic tools to effectively handle the
responsibilities of today's teller. Participants may register for the
course on a weekly (open enrollment) basis. Participants who register by 12
noon, Friday will be given access to the course by the following Monday. The
course has weekly assignments.
Audience:
This course is designed for entry-level tellers.
Learning Objectives:
After successfully completing this program, you will be able to:
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Describe the basic functions of the banking industry
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Define the teller's responsibilities
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Explain and perform a variety of daily transaction
procedures
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Summarize the features and benefits of four basic categories
of banking products
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Demonstrate quality customer service
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Describe compliance issues that affect the teller function
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Demonstrate appropriate reactions to security-related issues
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List the steps to being an effective communicator
Textbook:
Today's Teller: Developing Basic
Skills, American Bankers Association, 2008.
Credits:
AIB: 2.0
Delivery Methods:
This course is available in the following formats:
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