TODAY'S TELLER: DEVELOPING BASIC SKILLS

Course Description:  Today's Teller provides participants with the basic tools to effectively handle the responsibilities of today's teller.  Participants may register for the course on a weekly (rolling enrollment) basis. Participants may register anytime and will be added to the course on the Monday following ABA's receipt of their registration.

Audience:  This course is designed for entry-level tellers.

Learning Objectives:  After successfully completing this program, you will be able to:

• Describe the basic functions of the banking industry

• Define the teller's responsibilities

• Explain and perform a variety of daily transaction procedures

• Summarize the features and benefits of four basic categories of banking products

• Demonstrate quality customer service

• Describe compliance issues that affect the teller function

• Demonstrate appropriate reactions to security-related issues

• List the steps to being an effective communicator

Textbook:  Today's Teller: Developing Basic Skills, American Bankers Association, 2008.

Credits:  AIB:  2.0

Delivery Methods:  This course is available in the following formats:

• AIB Online Instructor-Led course
  Length: 8 weeks;  Price: $315 members; $395 non-members
  Enroll Online ; Print Registration Form

• Classroom Instruction - Resources for in-house training

For further information, call NYBA Professional Development at (212-297-1679) or email elegg@nyba.com.