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TEAM LEADER CERTIFICATE
Course Description: Team Leader Certificate will help participants develop the skills needed to lead
a team to accomplishing its goals. Participants will learn a variety of
techniques for coaching, motivating, and managing.
Certificate:
Participants who successfully complete this course and either complete the
Banking Today course or have three years experience in the banking industry will
receive the ABA/AIB Team Leader Certificate.
Audience:
This course is designed for bank personnel who direct the daily work of others,
whether or not they have direct supervisory responsibility for those people.
Learning Objectives:
After successfully completing this program, you will be able to:
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Identify appropriate professional behavior and use basic
guidelines to enhance professional relationships
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Recognize a coaching opportunity and provide ongoing
performance feedback
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Use non-monetary and small-dollar-value awards to recognize,
reward, and motivate employees toward continued and improved performance
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Effectively lead meetings and use them as opportunities to
communicate, solve problems, and make decisions
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Employ techniques for identifying opportunities for
productivity improvement
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Write effective correspondence using a four-step process
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Understand the change process, employee reactions to change,
and use tools to manage change
Credits:
AIB: 3.0
Delivery Methods:
For further information, please call NYBA
Education at (212) 297-1679.
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