AIB Overview     AIB Online     AIB Online Schedule     ABA eLearning     AIB Diplomas AIB SUPERVISOR CERTIFICATE Course Description:  This course prepares new and potential first-level supervisors to handle people management duties. Among the topics covered are hiring, performance management, coaching, rewards and recognition, corrective action, managing employee relations and managing change. This course was updated in 2009 to reflect current practices, as well as changes to applicable laws and regulations.  Delivery Methods: Instructor-led online course - AIB Online Overview   Course Start Dates     Enroll Online       Print Registration Form Price $695 NYBA or ABA Members/$875 Non-Members Length 16 Weeks Course Credits AIB: 3.25 Prerequisites None Required Software Adobe Acrobat Reader; Microsoft Internet Explorer Browser 7.0 or Mozilla Firefox 2.0 or higher Textbook All course readings are provided online. Certificate:  Participants who successfully complete this course AND either complete the Banking Today course or have three years experience in the banking industry will receive the AIB Supervisor Certificate. Audience:  New and potential first level supervisors. Learning Objectives:  After successfully completing the AIB Supervisor Certificate course, you will be able to: Select the most qualified candidate for a job Describe the importance of ethical practices in banking Identify the major strategies for managing employee relations Execute and communicate clear performance objectives Recognize the need to coach others to achieve their personal best Explain the need to employ corrective action and plan appropriate steps for corrective counseling Describe different forms of recognition and the benefits Explain the change process and what actions to take to manage change Questions: Call NYBA Professional Development at 212-297-1679 or elegg@nyba.com. The New York Bankers Association is a Local ABA Training Provider.