AIB SMALL BUSINESS BANKING CERTIFICATE CURRICULUM Self-paced online:  ABA eLearning   Price: $595 members; $795 non-members   Print Registration Form     Enroll Online This price includes all self-paced online courses listed below.  The AIB Small Business Banking Certificate is also available at discounted prices under an annual license.  Call or email for details. Course Description:  The AIB Small Business Banking Certificate is primarily for relationship managers who need the skills to build a relationship-centric sales approach, engage customers to better understand their needs and appropriate solutions, handle objections, plan and execute the perfect sales call, and manage relationships post-sale. This curriculum provides an approach to building trusted relationships with business banking customers – as a means to both retain and grow your current book of business. And to attract new accounts from business customers of other institutions who may feel their needs are not being fully met. It focuses on the process needed to identify sales prospects and close the deal, and not on making the credit decision.   All 10 courses below must be successfully completed in order to earn the AIB Small Business Banking Certificate. Banking Today Calling on Small Business Customers Credit Products for Small Businesses Deposit Products and Services for Small Businesses Fundamentals of Small Business Banking  Introduction to Analyzing Financial Statements  Personal Tax Return Analysis  Relationship Selling to Small Business Customers  Servicing and Growing Small Business Relationships  Small Business Borrowing Questions?  Email elegg@nyba.com  or call 212-297-1679.