AIB PERSONAL BANKING CERTIFICATE Self-paced online:  ABA eLearning   Price: $595 members; $795 non-members   Print Registration Form     Enroll Online This price includes all self-paced online courses listed below.  The AIB Personal Banking Certificate is also available at discounted prices under an annual license.  Call or email for details. Course Description:  The AIB Personal Banking Certificate addresses the appropriate mix of banking knowledge and skills for Personal Bankers, sometimes referred to as Financial Services Representatives or Financial Services Associates, to provide full-service banking to customers by providing appropriate credit, deposit and other banking services that meet customer needs and expectations. Personal Bankers often drive the sales and service function in the bank office or branch and call on potential and current customers to develop new business relationships and to support customer retention strategies.  They also require broad product knowledge, including specific understanding of the different types of retail deposit and loan products which are covered in this curriculum.  They must also have a fundamental understanding of banking and banking regulations affecting this position. All 14 courses below must be successfully completed in order to earn the AIB Personal Banking Certificate. Banking Today Building and Retaining Customer Relationships Consumer Credit Products Cross-Selling Deposit Products Dealing Effectively with Co-Workers Effective Referrals Ethical Issues for Bankers Fundamentals of Consumer Lending Introduction to Relationship Selling Managing Time at Work Overview of Financial Statements Regulatory Compliance for Personal Bankers Tele-consulting Writing Bank Correspondence Credit:  AIB:  3.00 Questions? Contact elegg@nyba.com or call 212-297-1679.