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AIB CALL CENTER REPRESENTATIVE CERTIFICATE CURRICULUM
Self-paced online: ABA
eLearning
Price: $595 members; $795 non-members ENROLL NOW
This price includes 11
self-paced online courses. Discounts are available for 10 or more
enrollments.
Course Description: The curriculum for the AIB Call Center Representative
Certificate addresses the knowledge and skills necessary to become
a superior Call Center Representative. To be successful, Call Center
Representatives must have the appropriate level of understanding of retail
products, in addition to understanding bank policies and procedures. Call
Center Representatives must communicate well and apply sales skills
effectively to cross-sell deposit and credit products and services, as well
as open accounts for retail customers. Telephone skills, including
telephone etiquette, are critical to the position.
In addition to a fundamental understanding of banking and banking
regulations affecting the position, the required courses emphasize
telephone skills, product knowledge, sales and customer service.
All 11 courses below must be successfully completed in order to earn the AIB
Call Center Representative Certificate.
·
Banking Today
·
Cross-Selling Deposit
Products
·
Dealing Effectively with Co-Workers
·
Effective Referrals
·
Ethical Issues for Bankers
·
Introduction to Relationship Selling
·
Regulatory Compliance for Call Center
Representatives
·
Revitalizing Customer Service
·
Teleconsulting
·
Telephone Etiquette
·
Understanding Bank Products
Credit: AIB: 4.25
Questions? Contact elegg@nyba.com or call 212-297-1679.
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