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AIB Today's Teller: Developing Basic Skills
SELF-PACED ONLINE
TRAINING
AIB Today's
Teller: Developing Basic Skills is designed to onboard newly
hired tellers. The 8 self-paced courses are based on the content
in ABA's Today's Teller textbook and are designed to simplify new teller
training, reduce teller training time and costs, and provide your new
tellers with a working knowledge of teller fundamentals.
The highly interactive courses are supplemented with industry
best-practice procedures and off-line exercises that can personalize the
experience to your bank. As a stand-alone program or as a
supplement to your bank's on-the-line training, AIB Today's Teller can
significantly accelerate the process of preparing your new tellers to
begin serving customers. Use of the program also ensures
consistency in training across all bank locations.
Price: $150 NYBA members; $200 non-members.
Print Registration Form
Enroll
Online
This
course is also available at discounted prices under an annual
license. Call or email for details.
Course Credits: AIB:
0.50 (Course length: approximately 6 hours)
Audience: New
Tellers
For further information, please contact Elisa R. Legg at 212-297-1679 or
elegg@nyba.com.
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Course Description |
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Module |
Learning Objectives |
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The Role of the Teller |
Introduces the four common work principles adopted by
successful tellers and the seven main areas of responsibility for a
teller.
Estimated training time: 20 minutes
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Handling Checks |
Demonstrates the check items of
negotiability; the principles of endorsements; and the warning signs
for forged or altered checks.
Estimated training time: 40 minutes
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Processing Transactions |
Provides an overview of the most common
deposit and withdrawal transactions for checking and savings
accounts as well as the regulations that govern processing
procedures.
Estimated training time: 75 minutes
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Cash Handling |
Introduces the features of U.S. currency along with
the key security features associates with common currency
denominations, cash compartments, and procedures for mutilated,
unfit, altered, and counterfeit currency.
Estimated training time: 40 minutes
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Cash Balancing |
Documents the basics of cash balancing
and procedures to open and close teller drawers.
Estimated training time: 15 minutes
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Bank Services |
Describes the negotiable instruments
guaranteed by banks; guidelines for handling loan payments and
bankcard transaction processing; the features and benefits of ATM,
debit and other cards; and more.
Estimated training time: 45
minutes
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Robbery and Bank Security |
Provides the tools needed to handle the
most common security situations - robbery, fire, bomb and kidnapping
threats as well as scams and con artists.
Estimated training time: 45
minutes
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Providing Quality Customer Service |
Provides an opportunity to sharpen
communication abilities and enhance skills to serve a variety of
customers, including managing difficult customers.
Estimated training time: 75 minutes
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AIB
Bank Teller Certificate
Questions:
Call Elisa R. Legg at (212) 297-1679 or
e-mail
elegg@nyba.com.
The New York Bankers
Association is a Local ABA Training Provider.
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