|
Module |
Learning Objectives |
| All About Checks |
- Determine if a document presented to
you is legal, and if it is completely and properly filled out
- Identify regular features of a check
that are not legally required as well as certain unique features found
on some checks
- Recognize special types of checks and
how they are generally used
- Explain the basic steps in processing a
check
|
| All About Deposits |
- Identify the deposit slips required for
various types of accounts
- Determine if a deposit slip is filled
out correctly and completely
- Recognize "Exact Amount" and "Change
Back" deposits
|
| Balancing |
- Explain the steps in the balancing
process
- Determine if your drawer is balanced or
not
- Know what to do if you are over or
short
|
| Check Cashing Process |
- Factors to be considered in making
decisions to cash
- Types of endorsements for check cashing
- The importance of knowing and following
bank policy and procedures
- When to refer check-cashing situations
for supervisory approval
|
| Counting Money |
- Arrange and count currency using a
prescribed method of counting
- Strap currency and roll coins in the
proper amounts
- Set up cash drawers
|
| Currency and Coins |
- Correctly identify features of genuine
currency
- Detect features of counterfeit currency
- Explain the requirements for obtaining
full value of mutilated currency
|
| Endorsements |
- Define the most common types of check
endorsements used by individuals and businesses
- Identify the types of endorsements
acceptable and not acceptable for check cashing and check deposit types
- Recognize several other types of
endorsements and those that require supervisory approval for check
cashing
- Correctly handle several problems with
endorsements
|
| Fraud |
- Identify fraudulent and counterfeit
checks
- Avoid losses from common check and cash
related schemes directed at financial institutions and their customers
|
| Importance of
Identification |
- Understand how identification
procedures protect you and the bank
- Explain acceptable forms of
identification for check-cashing purposes
- Recognize unacceptable forms of
identification
- Describe situations in which two forms
of identification are required
|
| Payment Processing |
- Identify which consumer loan products
feature fixed payments and which involve variable payments
- Recognize regular loan payment
situations, when partial or additional payments are acceptable, and when
late payments are required
|
| Robbery |
- Describe the importance of practicing
certain skills needed to help prevent a robbery
- Act appropriately during a robbery if
you are the victim
- List the procedures to be followed
after a robbery
|
| Savings Withdrawals |
- Identify requirements for properly
completing a savings withdrawal
- Describe precautions to be taken when
processing a savings withdrawal
|
| Your Role as a Teller |
- Explain how to provide consistent
quality customer service
- Define the role of a Teller
- Identify the elements of good customer
relations and quality service
|
