ABA eLearning: Self-Paced Online Courses 

 

Course Demos     Log in to ABA eLearning     More About the ABA LMS     AIB Overview
  
ABOUT ABA eLEARNING:  ABA eLearning offers a library of self-paced online courses in retail banking, small business, personal trust, compliance, management development and computer skills.  See below for a list of courses. 

Course features include: highly interactive and engaging training; anytime, anywhere, 24/7 course access; skill-based courses with immediate applicability; final assessments in all courses to measure learning; easy registration and access to transcripts; credit towards AIB Certificates and Diplomas.

Where to Begin?  The best way to learn more about ABA eLearning is to register and log in.  If you are a new visitor, click on the link to set-up your free username and password.  Returning user? Just click on the link and enter your username and password.   
Log in to ABA eLearning

Course Demos:
Click here to experience short sections of sample courses
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ELearning Curricula 
Trust & Wealth Management    
Small Business

§         Remember:  Self-paced courses allow you to begin as soon as you register and to proceed entirely at your own pace.  For registration assistance, call Elisa Legg at (212) 297-1679.  Please call to discuss volume pricing discounts.

Course Catalog

AIB Certificate Courses  - click links for course descriptions and pricing

Bank Service Provider Certificate Curriculum

Small Business Banking Certificate Curriculum

Bank Teller Certificate Curriculum

Supervisor Certificate Curriculum

Call Center Representative Certificate Curriculum

Team Leader Certificate Curriculum

Customer Service Representative Certificate Curriculum

 

Basic Banking Knowledge - click links for course descriptions and pricing

Banking Today 

Fundamental Business Skills - click links for course descriptions and pricing

Business Etiquette

Meetings That Work

Dealing Effectively with Co-workers

 Presentation Skills

Ethical Issues for Bankers

Telephone Etiquette

Managing Time at Work

Writing Bank Correspondence

Management and Leadership - click links for course descriptions and pricing

Coaching for Success

Managing Employee Relations

Corrective Action

Performance Management

Hiring the Best

Project Management Fundamentals

Improving Productivity

Rewards and Recognition

Managing Change

 

Microsoft Office Courses - click links for course descriptions and pricing

Microsoft Office 2007  NEW

Microsoft Office 2003

Microsoft Access 2007: Level 1

Microsoft Access 2003: Level 1

Microsoft Access 2007: Level 2

Microsoft Access 2003: Level 2

Microsoft Excel 2007: Level 1

Microsoft Access 2003: Advanced

Microsoft Excel 2007: Level 2

Microsoft Excel 2003: Level 1

Microsoft Excel 2007: Level 3

Microsoft Excel 2003: Level 2

Microsoft Outlook 2007: Level 1

Microsoft Excel 2003: Advanced

Microsoft Outlook 2007: Level 2

Microsoft Outlook 2003: Introduction

Microsoft Outlook 2007: Level 3

Microsoft Outlook 2003: Advanced

Microsoft PowerPoint 2007: Level 1

Microsoft PowerPoint 2003: Introduction

Microsoft PowerPoint 2007: Level 2

Microsoft PowerPoint 2003: Advanced

Microsoft Word 2007: Level 1

Microsoft Word 2003: Level 1

Microsoft Word 2007: Level 2

Microsoft Word 2003: Level 2

Microsoft Word 2007: Advanced

Microsoft Word 2003: Advanced

Regulatory Compliance - click links for course descriptions and pricing

Americans with Disabilities Act (ADA)

FDIC Deposit Insurance

Bank Bribery Act

Flood Disaster Protection Act

Bank Protection Act

Home Mortgage Disclosure Act (HMDA)

Bank Secrecy Act

Information Security and Red Flags

Bank Secrecy Act for  Tellers

Office of Foreign Assets Control (OFAC)

Community Reinvestment Act (CRA)

Privacy for Customer Contact Personnel

Completing the Currency Transaction Report

Real Estate Settlement Procedures Act (RESPA)

Credit Practices Rule for Consumer Lenders

Regulatory Compliance for Call Center Representatives

Deposit-Related Regulations for Consumer Lenders -

Regulatory Compliance for Consumer Lenders

Electronic Fund Transfer Act -- Reg E

Regulatory Compliance for Customer Service Reps

EFT Act for Call Center Representatives & Personal Bankers

Regulatory Compliance for Personal Bankers

EFT Act for Customer Service Representatives

Regulatory Compliance for Bank Tellers

EFT Act for Tellers

Reserve Requirements (Reg D) for Depository Institutions

Equal Credit Opportunity Act -- Reg B

Serving Your Military Customer

Expedited Funds Availability Act -- Reg CC

Sexual Harassment in the Workplace

Extending Credit to Bank Insiders -- Reg O

Sexual Harassment in Workplace for Mgrs

Fair Credit Reporting Act (FCRA)

Truth in Lending Act -- Reg Z

Fair Housing Act

Truth in Savings Act -- Reg DD

Fair Lending

USA PATRIOT Act -

Retail Banking Fundamentals - click links for course descriptions and pricing

Business of Bankcard Overview   

Referring Insurance & Annuities Customers

Consumer Credit Products

Referring Mutual Funds & Securities Customers

Fundamentals of Consumer Lending

Referring Trust Customers

Fundamentals of Mortgage Lending

Revitalizing Customer Service

Introduction to Financial Planning Products

Teller Training Essentials - 13 modules  

Introduction to IRAs

Understanding Bank Products

Personal Tax Return Analysis

 Understanding Financial Planning

Retail Banking Sales Skills - click links for course descriptions and pricing

Building and Retaining Customer Relationships

Profiling Mortgage Prospects

Cross-selling Deposit Products

Sales Coaching in the Bank

Effective Referrals

Successful Sales Campaigns

Event Based Selling

Teleconsulting

Introduction to Relationship Selling

 

Small Business Banking Fundamentals - click links for course descriptions and pricing

Credit Products for Small Businesses

Overview of Financial Statements

Deposit Products for Small Businesses

Retirement Products for Small Businesses

Fundamentals of Small Business Banking

Small Business Borrowing

Introduction to Analyzing Financial Statements  

Small Business Banking Sales Skills - click links for course descriptions and pricing

Calling on Small Business Customers -

Relationship Selling to Small Business Customers -

Servicing and Growing Small Business Relationships -

Wealth Management and Trust - click links for course descriptions and pricing

Case Studies/Assessments

ABA Case Study for Wealth Advisors: The Corporate Executive

Personal Trust Curriculum Level 1

Introduction to Trust Administration

Introduction to Estate Planning -

Introduction to Investment Management

Personal Trust Curriculum Level 2

Discretionary Distributions

Fiduciary Law

Estate Planning Overview

Investments I

Estate Planning for Marital Deduction

Managing Trust Accounts

Federal Estate and Gift Taxes

Retirement Planning

Fiduciary Income Taxes

 

Personal Trust Curriculum Level 3

Estate Planning for Charitable Giving

Financial Planning Skills

Estate Planning for Lifetime Gifts

Generation Skipping Transfer Tax

Estate Planning for the Business Owner

Investments II

Estate Planning Final Case Study

Life Insurance and Annuities

Questions:  Call Elisa R. Legg at (212) 297-1679 or e-mail elegg@nyba.com.

 

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