Course Description
Tellers, very often, spend more time with a customer
than any other employee in the bank. In addition to providing excellent
customer service, Tellers must also demonstrate a thorough understanding
of the regulations specific to the responsibilities that are part of the
day to day job functions.
Regulatory Compliance for Tellers offers valuable information on eight
regulations that directly affect the responsibilities of Tellers in most
financial institutions.
The regulations have been divided into three categories. Each category
will take approximately one hour to complete. The chart below shows the
three categories and the regulations included in each category.
Category
Regulations
Privacy and Security
Bank Secrecy Act (BSA)
Office of Foreign Asset Control (OFAC)
USA PATRIOT Act
Privacy for Customer Contact Personnel
Deposits
Expedited Funds Availability Act, Regulation CC
Reserve Requirements of Depository
Institutions, Regulation D
Electronic Funds Transfer Act, Regulation E
Equal Treatment
Fair Credit Reporting Act (FCRA)
Americans with Disabilities Act (ADA)
Audience
Tellers.
Delivery Methods This course is available in the following formats:
ABA eLearning Self Paced course
Average completion time: 3 hours
Price: $95 members; $130 non-members
