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PRIVACY
FOR CUSTOMER CONTACT PERSONNEL
Self-paced online course: ABA eLearning
Price: $95 members; $130 non-members ENROLL NOW
Course Description: Privacy explores the everyday privacy issues
that customer contact staff are faced with on a regular basis. It covers
the existing Right to Financial Privacy Act as well as Regulation P, the
newest consumer privacy guidelines resulting from the passage of the Gramm-Leach-Bliley Act. Students will learn the
terminology used to discuss the privacy issue, including opt-out, consumer
vs. customer and how to answer consumer questions about their privacy
rights. REVISED: 2011
Audience: Any employee with customer contact in a financial
institution.
Learning Objectives:
After completing this course,
students will be able to:
- Define privacy
- Explain the purpose and function of
three key consumer privacy laws
- Describe the privacy rules for
financial institutions
- Describe what information can be
shared and when a customer must consent to information sharing
- Describe requirements and terminology
outlined under the privacy rules
- Respond to customer inquiries
concerning your financial institutions privacy practice
Course
Credits: AIB: 0: ICB: 0
Questions: Please call 212-297-1679 or email
elegg@nyba.com.
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