Privacy for Customer Contact Personnel

PRIVACY FOR CUSTOMER CONTACT PERSONNEL

Self-paced online course: ABA eLearning
Price: $95 members; $130 non-members ENROLL NOW

Course Description: Privacy explores the everyday privacy issues that customer contact staff are faced with on a regular basis. It covers the existing Right to Financial Privacy Act as well as Regulation P, the newest consumer privacy guidelines resulting from the passage of the Gramm-Leach-Bliley Act. Students will learn the terminology used to discuss the privacy issue, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.  REVISED: 2009

Audience:  Any employee with customer contact in a financial institution.

Learning Objectives:  After completing this course, students will be able to:

• Describe the purpose of privacy safeguards in the financial services industry
• Describe situations where consumer privacy may be jeopardized and identify procedures to help ensure privacy
• Describe requirements and terminology outlined under Regulation P

©1999-2007 New York Bankers Association. All rights reserved. The information presented here may not under any circumstances be resold or redistributed, by framing or similar means, without prior written permission from the New York Bankers Association. In addition, users of nyba.com should note the restrictions of providers of linked-to web sites on the information contained in those web sites, and to abide by all restrictions placed on that information by such providers.

home | about nyba | government relations | education & meetings | profit solutions | publications | resources | search | job bank
press room | consumer center | contact us | site map