Course Description
Personal Bankers are responsible for providing a wide
range of banking services to meet customer needs and expectations. To
help meet those needs, successful Personal Bankers must demonstrate
effective interpersonal skills and a thorough knowledge of bank policies
and procedures including regulatory compliance issues.
Regulatory Compliance for Personal Bankers offers valuable information
on sixteen regulations that directly affect the responsibilities of
Personal Bankers in most financial institutions.
The regulations have been divided into six categories. Each category
will take approximately one hour to complete. The chart below shows the
six categories and the regulations included in each category.
Category
Regulations
Privacy and Security
Bank Secrecy Act (BSA)
Office of Foreign Asset Control (OFAC)
USA PATRIOT Act
Privacy for Customer Contact Personnel
Deposits
Expedited Funds Availability Act, Regulation CC
Truth in Savings Act, Regulation DD
Electronic Funds Transfer Act, Regulation E
Ethics and Fair Lending
Bank Bribery Act
Fair Credit Reporting Act (FCRA)
Fair Lending
Equal Treatment
Equal Credit Opportunity Act (ECOA)
Americans with Disabilities Act (ADA)
Community Reinvestment Act (CRA)
Real Estate
Home Mortgage Disclosure Act (HMDA)
Real Estate Settlement Procedures Act (RESPA)
Truth in Lending
Truth in Lending, Regulation Z
Audience
Personal bankers.
Delivery Methods This course is available in the following formats:
ABA eLearning Self Paced course
Average completion time: 3 hours
Price: $95 members; $130 non-members
