ABA eLearning Courses

 

Regulatory Compliance for Customer Service Representatives

ABA eLearning - Self-paced online course
Price: $125 members; $160 non-members  ENROLL NOW

Course Description:  Regulatory Compliance for Customer Service Representatives covers the ten regulations that affect most Customer Service Representatives in financial institutions.  Effective Customer Service Representatives must demonstrate a thorough knowledge of the regulations that affect bank policies and procedures.  This curriculum is designed to provide a thorough understanding of these regulations.

The ten courses included in Regulatory Compliance for Customer Service Representatives are:

  • Americans with Disabilities Act (ADA)
  • Bank Secrecy Act (BSA)
  • Community Reinvestment Act (CRA)
  • Electronic Funds Transfer Act, Regulation E
  • Expedited Funds Availability Act, Regulation CC
  • Office of Foreign Asset Control (OFAC)
  • Privacy for Customer Contact Personnel
  • Reserve Requirements of Depository Institutions, Regulation D
  • Truth in Savings Act, Regulation DD
  • USA PATRIOT Act

Course Credits:  AIB: .50; ICB 7.5 CCSR

Questions:  Please call 212-297-1679 or email elegg@nyba.com.

©1999-2007 New York Bankers Association. All rights reserved. The information presented here may not under any circumstances be resold or redistributed, by framing or similar means, without prior written permission from the New York Bankers Association. In addition, users of nyba.com should note the restrictions of providers of linked-to web sites on the information contained in those web sites, and to abide by all restrictions placed on that information by such providers.
home | about nyba | government relations | education & meetings | profit solutions | publications | resources | search | job bank
press room | consumer center | contact us | site map