ABA eLearning Courses

 

Regulatory Compliance for Call Center Representatives

ABA eLearning - Self-paced online course
Price: $125 members; $160 non-members  ENROLL NOW

Course Description:  Regulatory Compliance for Call Center Representatives covers the ten regulations that affect most Call Center Representatives in financial institutions.  Effective Call Center Representatives must demonstrate a thorough knowledge of the regulations that affect bank policies and procedures and this curriculum will provide them with a thorough understanding of these regulations.

The 10 courses included in Regulatory Compliance for Call Center Representatives are:

  • Americans with Disabilities Act (ADA)
  • Bank Secrecy Act (BSA)
  • Electronic Funds Transfer Act, Regulation E 
  • Expedited Funds Availability Act, Regulation CC
  • Fair Credit Reporting Act (FCRA)
  • Office of Foreign Asset Control (OFAC)
  • Privacy for Customer Contact Personnel
  • Reserve Requirements of Depository Institutions, Regulation D
  • Truth in Savings Act, Regulation DD
  • USA PATRIOT Act

Course Credits:  AIB: 0.5

Questions:  Please call 212-297-1679 or email elegg@nyba.com.

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