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AIB - MANAGING CHANGE
Course Description:
Managing Change covers the typical effects that change events can have
on individuals and organizations. This course will teach strategies for
demonstrating change leadership. Through honing communication skills and
applying them to a four-step change communication process, students will
be prepared to manage the effects of the change. Throughout the course,
students will have several opportunities to observe effective and
ineffective change communication techniques. These examples are set in
real-world change scenarios and offer solutions that can be applied
immediately in the workplace.
Audience:
Any employee who is leading a group in a changing environment.
Learning Objectives:
After completing this course, students will be able to:
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Distinguish between change and transition.
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Identify seven typical effects of change.
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Describe the primary reactions employees have to
change events.
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Examine the three stages of change.
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Identify possible reactions to each stage of change.
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Identify the seven strategies to demonstrate change
leadership.
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Identify the influence and action you can take in
change situations.
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Describe the key elements of effective communication.
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Identify the four steps to communicating change
effectively.
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Describe the impact of the four-step communication
approach on a change event.
Course Credits:
AIB credits: 0.25;
CEU credits: 0.5
Delivery Options:
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