Course Demos   Log Into ABA eLearning   AIB Overview   AIB Online Courses   AIB Textbooks BUSINESS ETIQUETTE Delivery Options: This course may be delivered in the classroom or online: Self-paced online course - ABA eLearning (length: 2 hours) Price: $95 members; $130 non-members   Print Registration Form     Enroll Online This course is also available at discounted prices under an annual license.  Call or email for details.  Participant's Handbook and Trainer's Guide - Tools for in-house training Handbook:  Catalog #3003715 - $36.75 member; $57.75 non-member Trainer's Guide:  Catalog #3003716 - $95 member; $135 non-member Publication Order Form Please note:  Business Etiquette is printed on demand as ordered.  The Handbook and Trainer's Guide may not be returned. Course Description:  This course is designed to promote professional behavior in the workplace.  Professional behavior decisions can be confusing and the consequences for making an inappropriate decision can have lasting professional and personal consequences.  Business Etiquette covers the most current etiquette guidelines for day to day situations to help participants avoid making inappropriate etiquette choices in areas such as personal appearance, making introductions and shaking hands.  A variety of everyday etiquette issues are addressed, such as: ·         What to do if you forget someone's name ·         Food in the work area ·         Impact of certain behaviors in a close environment such as cubicle workspace ·         General guidelines for interpreting dress codes Audience:  Bank personnel in the branch and administrative office environments. Learning Objectives:  After completing this course, students will be able to: ·         Make appropriate introductions ·         Shake hands with confidence ·         Describe the impact of personal appearance on the work environment ·         Demonstrate how to choose the appropriate behavior in day-to-day activities including opening a door, arriving late for a meeting and food in the work area ·         Recognize how his/her behavior in a close work environment affects co-workers ·         Discuss the business consequences of making a choice that is outside the described etiquette guidelines ·         Describe how common behaviors in the United States may be interpreted by different cultures Course Credit:  AIB credit - 0.25; ICB credit - 2.25 CBT, CCSR, CPB For further information, please call NYBA Professional Development at 212-297-1679 or elegg@nyba.com. The New York Bankers Association is a Local ABA Training Provider.