|
Course Demos Log Into ABA BankPoint AIB Overview AIB
Online Courses AIB
Textbooks
BUSINESS ETIQUETTE
Delivery Options: This course
can be delivered in the classroom and is also a self-paced online course:
·
ABA eLearning Self-paced online course (length: 2 hours)
Price: $95 members; $130 non-members ENROLL NOW
Discount pricing available
for multiple enrollments.
·
Participant's
Handbook and Trainer's Guide -
Tools for in-house training
Handbook: Catalog #3003715 - $36.75 member; $57.75 non-member
Trainer's Guide: Catalog #3003716 - $95 member; $135
non-member
Publication
Order Form
Please note: Business Etiquette is printed on demand as
ordered. The Handbook and Trainer's Guide may not be returned.
Course Description: This course is designed to promote professional
behavior in the workplace. Professional behavior decisions can be
confusing and the consequences for making an inappropriate decision can
have lasting professional and personal consequences. Business
Etiquette covers the most current etiquette guidelines for day to day situations to help participants avoid making
inappropriate etiquette choices in areas such as personal appearance,
making introductions and shaking hands. A variety of everyday
etiquette issues are addressed, such as:
·
What to do
if you forget someone's name
·
Food in the
work area
·
Impact of certain
behaviors in a close environment such as cubicle workspace
·
General
guidelines for interpreting dress codes
Audience: Bank personnel in the branch and administrative
office environments.
Learning Objectives:
After completing this course,
students will be able to:
·
Make
appropriate introductions
·
Shake hands
with confidence
·
Describe the
impact of personal appearance on the work environment
·
Demonstrate
how to choose the appropriate behavior in day-to-day activities including
opening a door, arriving late for a meeting and food in the work area
·
Recognize
how his/her behavior in a close work environment affects co-workers
·
Discuss the
business consequences of making a choice that is outside the described
etiquette guidelines
·
Describe how
common behaviors in the United
States may be interpreted by different
cultures
Course Credit: AIB credit - 0.25; ICB credit - 2.25 CBT, CCSR,
CPB
For further information, please call NYBA Professional Development at
212-297-1679 or elegg@nyba.com.
|
