DEALING EFFECTIVELY WITH CO-WORKERS

Course Description:  This course is focused on behavior between co-workers. Participants will discuss and practice a set of basic guidelines for interaction with each other. This workshop will also introduce information about social styles and how the different social styles impact communication between co-workers and colleagues. Diversity is presented as a theme throughout the workshop. Strategies for dealing with difficult co-workers and the resulting conflict between colleagues is introduced and practiced during the workshop.

Audience:  Banking professionals at all levels.

Learning Objectives:  After completing this course, students will be able to:

• Demonstrate appropriate/professional behavior with co-workers

• Use basic guidelines to enhance professional relationships

• Understand the impact of different social behavioral styles on communication

• Describe methods for dealing with difficult co-workers

• Identify and use strategies for dealing with conflict in the work environment

Course Credit:  AIB credit: 0.5

Delivery Options: This course can be delivered in the classroom and is also a self-paced online course:

• ABA eLearning Self-paced online course  (length: 3-4 hours)
  Price: $95 members; $130 non-members  ENROLL NOW
   

• Participant's Handbook and Trainer's Guide - Tools for in-house training
  Handbook:  Catalog #3005032
  $47.25 member; $73.50 non-member
  
  Trainer's Guide:  Catalog #3005033
  $95 member; $135 non-member
  
  Publication Order Form
  
  Please note:  Dealing Effectively with Co-Workers is printed on demand as ordered.  The Handbook and Trainer's Guide may not be returned.

For further information, please call Elisa Legg at 212-297-1679 or elegg@nyba.com.