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WRITING BANK CORRESPONDENCE
Delivery Options: This course can be delivered in the classroom and
is also a self-paced online course:
·
ABA eLearning Self-paced online course (length: 3-4
hours)
Price: $95 members; $130 non-members ENROLL NOW
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Participant's
Handbook and Trainer's Guide -
Tools for in-house training
Handbook: Catalog #3004186 - $36.75 member; $57.75 non-member
Trainer's Guide: Catalog #3004109 - $95 member; $135
non-member
Publication
Order Form
Please note: Writing Bank Correspondence is printed on demand as
ordered. The Handbook and Trainer's Guide may not be returned.
Course Description: This course prepares participants to write
effective business correspondence. It introduces a four-step writing
process of planning, drafting, revising, and polishing memos and letters.
The course also considers the format and use of handwritten and fax
correspondence and e-mail messages. Participants will apply their new
skills in many brief exercises and in redoing a sample of their own
writing, which they bring to the seminar.
Note: This course does not specifically cover spelling, punctuation,
and grammar. However, the Participant's Handbook will include brief
job aids and references to more extensive resources on these subjects.
Audience: Anyone who writes business correspondence such as
letters to customers, memos, faxes, or e-mail messages.
Learning Objectives:
After completing this course,
students will be able to:
- Identify common barriers to
writing effectively.
- Describe a four-step
process to write business correspondence.
- Plan correspondence by analyzing
the purpose and audience; determine the appropriate tone; and consider
effective logistics.
- Follow specific techniques
to draft effective opening and closing lines and to organize the body
of a written message.
- Use three principles of
clarity to revise and improve writing drafts.
- Polish correspondence by
placing it in an appropriate format and proofreading it for final
edits.
- Describe special
considerations in the format and use of faxes and e-mail messages.
Course Credit: AIB credit: 0.5
For further information,
please call Elisa Legg at
212-297-1679 or elegg@nyba.com.
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