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AIB WRITING BANK CORRESPONDENCE
Course Description:
This course provides students with the knowledge and skills necessary to
effectively communicate in writing with peers and managers within their
bank and with their clients. Students will learn how to use a written
document as a tool for achieving a specific goal through a four-step
process: planning, drafting, revising, and polishing.
Audience:
Anyone who writes business correspondence such as letters to customers,
memos, faxes, or e-mail messages.
Learning Objectives:
After completing this course, students will be able to:
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Plan a written document.
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Draft a document that achieves a planned objective.
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Revise a document to maximize clarity and conciseness.
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Choose a format that is appropriate to the content and
to the audience.
Course Credits:
AIB credits: 0.5;
CEU credits: 0.5
Delivery Methods:
This course is available in the following formats:
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