Course Demos   Log Into ABA eLearning   AIB Overview   AIB Online Courses   AIB Textbooks CROSS-SELLING DEPOSIT PRODUCTS Delivery Options: This course may be delivered in the classroom or online: Self-paced online course - ABA eLearning (length: 2 hours) Price: $95 members; $130 non-members   Print Registration Form     Enroll Online This course is also available at discounted prices under an annual license.  A Learning Extension is available for this course. Call or email for details.   Participant's Handbook and Trainer's Guide - Tools for in-house training Handbook:  Catalog #3003703; $47.25 member; $73.50 non-member Trainer's Guide:  Catalog #3003704; $95 member; $135 non-member Publication Order Form Please note:  Cross-Selling Deposit Products is printed on demand as ordered.  The Handbook and Trainer's Guide may not be returned. Course Description:  This course offers logical steps for selling deposit products effectively.  The course teaches how to conduct sales interactions with clients, and how to prepare for effective cross-selling to maximize sales of deposit products and ensure client satisfaction.  Course exercises provide opportunities to practice cross-selling concepts through realistic client scenarios. Audience:  Any bank personnel in a position to discuss deposit products and services with customers.  Learning Objectives:  At the conclusion of the program participants will be able to: Explain the importance of cross-selling Describe typical bank products and their features and benefits Interpret clues and identify customer needs Cross-sell deposit product solutions that match customer needs Respond to questions and objections from customers Close the sale or refer the customer. Course Credit:  AIB: 0.25 For further information, please call Elisa Legg at 212-297-1679 or elegg@nyba.com. The New York Bankers Association is a Local ABA Training Provider.