Course Demos   Log Into ABA eLearning   AIB Overview   AIB Online Courses   AIB Textbooks CALLING ON SMALL BUSINESS CUSTOMERS Self-paced online course - ABA eLearning  (length: 1.5 hours) Price: $95 members; $130 non-members Print Registration Form     Enroll Online This course is also available at discounted prices under an annual license.  A Learning Extension is available for this course. Call or email for details.  Course Description:  Calling on Small Business Customers provides instructions on how to plan effective calls with small business clients.  The course teaches the steps in the Call Planning Model.  For practice, students will walk through calls involving fictitious and actual clients.  This course also offers the opportunity to practice planning calls with a high degree of skill and confidence.  Audience:  Bank personnel responsible for face-to-face small business customer calls. Learning Objectives:  After completing this course, students will be able to: ·         Explain the importance of planning calls and setting call priorities. ·         Identify call situations and associate them with the four call types: Introductory, Profiling, Presentation, and Follow-up. ·         Summarize and apply the steps in the Call Planning Model  Prerequisites:  There are no prerequisites for this course.  This course builds on the student's experience and skills in using a needs-based selling cycle.  A basic knowledge of business/consumer products and services would also be helpful. For further information, please call NYBA Professional Development at 212-297-1679 or elegg@nyba.com. The New York Bankers Association is a Local ABA Training Provider.