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AIB CERTIFICATES
Each
AIB Certificate provides a comprehensive curriculum and
focuses on skills that can be immediately applied to a career path.
AIB Certificates help you build your banking knowledge, skills and
credentials.
New More Convenient, More Affordable
Option!!
If you're a self-starter and comfortable
learning on your own, AIB Certificates are now available in a convenient
self-paced online format at a total cost of $595 per certificate.
Click here to enroll in a
self-paced online certificate course.
Most titles below may also be taught
in-bank using AIB workbooks and trainer's
guides. In-bank courses must be registered with NYBA to
qualify for AIB credit.
Click here for an
in-bank registration form.
Questions: Contact
Elisa Legg at (212) 297-1679 or
elegg@nyba.com .
AIB Call Center Representative Certificate
Apply Now
(pdf)
Required
courses:
Telephone Etiquette
Revitalizing Customer
Service
Introduction to
Relationship Selling
Cross-Selling Deposit
Products
Effective Referrals
Understanding Bank Products
Regulatory
Compliance for Call Center Representatives
Banking Today
Ethical Issues for
Bankers
Dealing Effectively
with Co-Workers
Teleconsulting
AIB Customer Service Representative Certificate
Apply Now (pdf)
This certificate builds skills used by frontline banking
personnel who are primarily responsible for handling routing banking
transactions.
Required courses:
Cross-Selling Deposit
Products
Telephone Etiquette
Revitalizing Customer
Service
Building and Retaining
Customer Relationships
Introduction to
Relationship Selling
Effective Referrals
Understanding Bank Products
Regulatory Compliance for Customer Service Representatives
Dealing Effectively
with Co-Workers
Banking Today
Ethical Issues for
Bankers
AIB Small Business Banking Certificate
Apply Now (pdf)
This certificate is
primarily for relationship managers who need the skills to build a
relationship-centric sales approach, engage customers to better
understand their needs and appropriate solutions, handle objections,
plan and execute the perfect sales call, and manage relationships
post-sale.
Required courses:
AIB
Banking Today
Calling on Small Business Customers
Credit Products for Small Businesses
Deposit Products and Services for Small Businesses
Fundamentals of Small Business Banking
Introduction to Analyzing Financial Statements
Personal Tax Return Analysis
Relationship Selling to Small Business Customers
Servicing and Growing Small Business Relationships
Small Business Borrowing
AIB Supervisor Certificate
Apply Now (pdf)
This certificate prepares new and potential first-level supervisors to
handle people management duties, by building the skills and practical
knowledge needed for success. This certificate is also available as an AIB Online course,
Supervisor Certificate,
plus Banking Today.
Required courses
Banking Today*
Hiring the Best
Performance Management
Coaching for Success
Rewards and Recognition
Corrective Action
Managing Employee Relations
Ethical
Issues for Bankers
AIB Team Leader Certificate
Apply Now (pdf)
This certificate is designed to develop the skills needed to lead a team
to accomplishing its goals. It is designed for bank personnel who
direct the daily work of others, whether or not they have direct
supervisory responsibility for those people.
Required courses
Banking Today*
Dealing Effectively with Co-Workers
Coaching for Success
Rewards and Recognition
Writing Bank Correspondence
Managing Change
Meetings that Work
Presentation Skills
AIB Bank Teller Certificate
Apply Now
(pdf)
Required courses
Teller
Training Essentials
Introduction to
Relationship Selling
Revitalizing Customer
Service
Effective Referrals
Regulatory
Compliance for Tellers
Banking Today
Ethical Issues for
Bankers
Business
Etiquette
Dealing Effectively
with Co-Workers
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