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AIB CERTIFICATES
AIB Certificates may be completed through AIB Online (instructor-led)
Courses at a cost of $695 plus $95 for enrollment in Banking Today.
Click here for AIB Online course start
dates.
New More Convenient, More Affordable
Option!!
If you're a self-starter and comfortable learning on your own, select
AIB Certificates are now even more affordable and more convenient.
These AIB Certificates may be completed through a self-paced online
format at a total cost of $595. Included in this option are:
Call Center Representative, Customer Service Representative, Supervisor
and Team Leader.
Questions
or to enroll: Contact
Elisa Legg at (212) 297-1679 or
elegg@nyba.com .
AIB Call Center Representative Certificate
Apply Now
(pdf)
Required courses:
Telephone Etiquette
Revitalizing Customer
Service
Introduction to
Relationship Selling
Cross-Selling Deposit
Products
Effective Referrals
Understanding Bank Products
Regulatory
Compliance for Call Center Representatives
Banking Today
Ethical Issues for
Bankers
Dealing Effectively
with Co-Workers
Teleconsulting
AIB Customer Service Representative Certificate
Apply Now (pdf)
This certificate builds skills used by frontline banking
personnel who are primarily responsible for handling routing banking
transactions.
Required courses:
Cross-Selling Deposit
Products
Telephone Etiquette
Revitalizing Customer
Service
Building and Retaining
Customer Relationships
Introduction to
Relationship Selling
Effective Referrals
Understanding Bank Products
Regulatory Compliance for Customer Service Representatives
Dealing Effectively
with Co-Workers
Banking Today
Ethical Issues for
Bankers
Sales Manager Certificate
Apply Now (pdf)
This certificate is designed for people who are responsible for the
sales function in a bank, whether or not they have salespeople reporting
directly to them. It will provide skill development appropriate for a
sales leader. This certificate is also available in its entirety as an
AIB Online course,
Sales Manager Certificate.
Introduction to Relationship Selling
Banking Today*
Building and Retaining Customer Relationships
Successful Sales Campaigns
Rewards and Recognition
Ethical
Issues for Bankers
Supervisor Certificate
Apply Now (pdf)
This certificate prepares new and potential first-level supervisors to
handle people management duties, by building the skills and practical
knowledge needed for success. This certificate is also available in its
entirety as an AIB Online course,
Supervisor Certificate.
Required courses
Banking Today*
Hiring the Best
Performance Management
Coaching for Success
Rewards and Recognition
Corrective Action
Managing Employee Relations
Ethical
Issues for Bankers
Team Leader Certificate
Apply Now (pdf)
This certificate is designed to develop the skills needed to lead a team
to accomplishing its goals. It is designed for bank personnel who
direct the daily work of others, whether or not they have direct
supervisory responsibility for those people. This certificate is also
available in its entirety as an AIB Online course,
Team Leader Certificate.
Required courses
Banking Today*
Dealing Effectively with Co-Workers
Coaching for Success
Rewards and Recognition
Writing Bank Correspondence
Managing Change
Meetings that Work
Presentation Skills
AIB Teller Certificate
Apply Now
(pdf)
Required courses
Today's Teller
Introduction to
Relationship Selling
Revitalizing Customer
Service
Effective Referrals
Regulatory
Compliance for Tellers
Banking Today
Ethical Issues for
Bankers
Business
Etiquette
Dealing Effectively
with Co-Workers
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