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More About the ABA LMS
AIB Overview
ABA
eLearning Catalog
ABA
LEARNING EXTENSIONS
ABA Learning Extensions are interactive
workshops that build on the concepts learned in ABA eLearning courses and
reinforce a student's skills through classroom-based practice activities.
Complimenting the ABA eLearning courses, Learning Extensions provide an
opportunity for your staff to apply the knowledge and skills acquired in the
online course environment to real-life scenarios, in the form of role play
and practice sessions.
ABA Learning Extension material can be customized for your bank and
include a Power Point presentation, presenter's materials, and student
handouts. All materials are designed to ensure seamless delivery in
your bank and facilitate immediate application of new skills.
The best of two
proven instructional formats: the unique combination of eLearning
and Learning Extensions provides you with a cost-effective way for your
staff to master a skill set and to practice those skills before using them
with customers.
Available Topics:
| Building and Retaining
Customer Relationships |
Managing Employee Relations |
| Calling on Small Business
Customers |
Meetings That Work |
| Coaching for Success |
Performance Management |
| Corrective Action |
Relationship Selling to
Small Business Customers |
| Cross Selling Deposit
Products |
Revitalizing Customer Service |
| Effective Referrals |
Rewards and Recognition |
| Event Based Selling |
Servicing and Growing Small
Business Relationships |
| Fundamentals of Small
Business Banking |
Teleconsulting |
| Improving Productivity |
Telephone Etiquette |
| Introduction to Relationship
Selling |
Understanding Bank Products |
| Managing Change |
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Questions: Call Elisa R. Legg at (212) 297-1679 or e-mail elegg@nyba.com.
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