Dealing Effectively with Co-Workers
ABA SELF-PACED ONLINE TRAINING
Focuses on the behaviors of and interactions between co-workers, and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups, and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.
Audience: Bank personnel at all levels.
Learning Objectives:
- Identify elements that contribute to individual perspective
- Describe the characteristics and behaviors of the four base preference groups
- Describe the benefits and challenges of working with behavioral opposites
- Use the five steps to enhance the working relationship with a difficult co-worker
- Explain how customer service skills can contribute to creating a positive and productive work environment.
This course applies to the following
ABA Certificates:
- Bank Teller Certificate
- Customer Service Representative Certificate
- Universal Banker Certificate
The New York Bankers Association is a Local ABA Training Provider.
Questions: NYBA Professional Development at
[email protected].